React 2 Training Ltd

Complaint Handling Course in Bridgend

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Course Details

Price: £95 per person Time: 9:00-12:00 Available: Face-to-Face in Bridgend County or Virtually


Complaints Handling Course in Bridgend

Complaint Handling - Course Overview

Welcome to our Complaint Handling course in Bridgend and online. Dealing with complaints effectively is a critical skill for professionals in various roles and industries. This course is designed to equip you with the necessary techniques and strategies to handle complaints professionally, efficiently, and with empathy.


Throughout this comprehensive course, you will learn how to navigate challenging situations, actively listen to customer concerns, and address complaints with a solution-oriented approach. We will explore effective communication techniques, conflict resolution strategies, and methods for de-escalating tense situations. Our experienced instructors, who have extensive expertise in customer service and complaint resolution, will guide you through practical exercises, case studies, and simulations. You will have the opportunity to practice handling different types of complaints, receive personalised feedback, and develop a toolkit of effective responses and problem-solving approaches.


In addition to addressing customer complaints, this course will also emphasise the importance of proactive complaint management. You will learn how to identify patterns, analyse root causes, and implement strategies to prevent recurring issues, ultimately enhancing customer satisfaction and loyalty.


Complaint Handling - Course Dates 2024

11 Apr 2024 | £95 | Book Now | Face-to-Face
21 May 2024 | £95 | Book Now | Virtual
27 Jun 2024 | £95 | Book Now | Face-to-Face
25 Jul 2024 | £95 | Book Now | Virtual
05 Sep 2024 | £95 | Book Now | Face-to-Face
10 Oct 2024 | £95 | Book Now | Virtual
14 Nov 2024 | £95 | Book Now | Face-to-Face
19 Dec 2024 | £95 | Book Now | Virtual

Complaint Handling - Course Content

  • Defining a complaint

  • The impact of handling a complaint in the correct manner

  • Organisational procedure and your role

  • Taking the initial complaint

  • Active listening skills

  • The initial complaint

  • Investigating a complaint system

  • Replying to a complaint


Who is this course for?

This Complaint Handling course in Bridgend is designed for professionals across industries who want to enhance their complaint handling skills and effectively address and resolve customer concerns. Whether you work in customer service, hospitality, retail, healthcare, or any other field where customer interactions are essential, this course will provide you with the necessary strategies and techniques to handle complaints professionally, efficiently, and with empathy.


Our Customers

Client List

Our training principles

Our Approach

Encouragement and participation in a relaxed learning atmosphere foster motivation and active engagement, leading to successful training.


Inhouse training

Inhouse Training

Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.


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Online Training

Virtual Learning Available

Our courses are all delivered by a live trainer. Checkout our guidance on virtual learning.


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Have a Question?

If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4:30pm. Or complete the contact form.


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Training to Reality

Zach's Story - Case Study

See how Zach used this Complaint Handling training, by taking a look at our new series of case studies 'Training 2 Reality'.


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Training Brochure 2024

Training Brochure 2024

Download our latest training brochure for 2024. Includes our Wellbeing, Core Skills, ICT and Technical courses.


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