Customer Services Skills Training Course in South Wales
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Price: £175 per person Time: 9:00am-2:00pm Available: Face-to-Face in Bridgend County or Virtually
Customer Service Skills - Course Overview
Our one day Customer Service Skills training course in Bridgend will develop delegates understanding of the different types of customers that they may have to face, and how to provide effective customer service to meet their needs and deal with their queries and problems. On this course delegates will complete a series of modules, which we believe will give them a well-rounded approach to customer services. Effective customer service is about thoroughly understanding services and products, this gives delegates the foundation to deal with customers enquiries which is pivotal in the customer feeling satisfied with the outcome.
Great customer service is at the heart of most successful businesses, it is the difference in the success of a business and its growth. Businesses are highly likely to retain satisfied customers. People who experience bad customer service are likely to tell family, friends and colleagues about their treatment, this could have further implications in the long run.
Customer Service Skills - Course Content
This Customer Services Skills training course in Bridgend is delivered over two days and will introduce delegates to the following topics:
Types of customers: Whether internal or external, customers are all individual with very different needs and establishing what those needs are and fulfilling them is the basis of good customer service.
Customer expectations: To give good customer service it is important to appreciate what it is the customer wants. Every organisation or individual must understand what it is their customer wants.
Products and services: Every organisation has a service or product that it offers, it is vital to be able to identify what your organisation offers.
After sales services: Good after-sales service includes contacting customers after the sale to ensure satisfaction and possibly to check if any other product or service is required.
Customer feedback: An organisation that seeks to offer excellent customer service takes customer feedback seriously and acts on the responses from customers.
Retaining customer loyalty: Retaining the loyalty of customers is vital to all organisations as relying only on new customers can be costly and unpredictable.
Methods of communication: Within an organisation we communicate in various ways both orally and in writing. We communicate through body language, in writing, through speech. All convey messages and the messages they convey will vary.
Written communication: Written communication will be necessary when a formal response is required. Many organisations will employ a 'house style' for their written communications.
Telephone communication: When we use the telephone in business we must prepare for the call we are going to make or take, be polite and friendly and smile.
Face-to-Face communication: When we communicate face to face we must be clear and concise but also be aware of our body language, which can convey as strong a message as the words we use.
Causes of complaints: The most common causes leading to customer problems and complaints are, faulty goods, poor quality, incorrect stock, failure to return calls, failure to meet deadlines and poor attitude of staff.
Who is this course for?
If you work with customers either in person or over the phone and want to improve your customer service skills, then this training course in Bridgend is for you. Designed for individuals who want to enhance their ability to deliver exceptional customer service, the course provides practical skills and techniques that can be applied in real-life situations. Whether you are new to customer service or looking to improve your existing skills, this course is suitable for anyone who wants to build stronger relationships with their customers and improve customer satisfaction.
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Our Approach
Encouragement and participation in a relaxed learning atmosphere foster motivation and active engagement, leading to successful training.
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Recent Feedback
Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set and continue to make improvements.
"What impressed me the most was the emphasis on empathy and building genuine connections with customers. The course taught us to view each interaction as an opportunity to create a positive and memorable experience, a concept which I really liked!"
NHS
"Instructor was helpful and encouraged discussion and engagement in a relaxed atmosphere."
Welsh Rugby Union
"Found it very useful. Diolch!"
Newport City Council
Virtual Learning Available
Our courses are all delivered by a live trainer. Checkout our guidance on virtual learning.
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Have a Question?
If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4:30pm. Or complete the contact form.
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