Dealing with Difficult People Course

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Price: £149.00 | Duration: One Day | Location: Cardiff | Ref: DD

Cardiff Venue: Enterprise House, 127 Bute Street, Cardiff Bay, CF10 5LE

Introduction

In the workplace you will almost certainly come across people who can be described as 'difficult'. Whether your a manager, work as part of a team or work in collaborations with other companies; you will recognise these characteristics individual:-

	They do not turn their work in on time
	They stick to their views
	They refuse to collaborate
	They do not listen
	They pass on their responsibilities
	They can be unpredictable and erratic

These are just some characteristics of people that you may face during your working life, and it is highly unlikely that you can avoid them forever. The aim of this one day Dealing with Difficult People course is to equip you with the skills needed to deal with these individuals. A good start to dealing with a difficult person is asking yourself this questions "why are they behaving in this manner?"

Understanding why someone acts in a particular way is often part of the solution. With this we can move on and look at techniques and methods in how to deal with a variety of people in the chain of command.

Difficult People Course Content

	Why they act the way they do
	Triggers and impact
	Keeping a level head
	Techniques and methods
	Confidence and self esteem
	Confronting a difficult person

React 2 Training Ltd

info@react2training.co.uk | +44 (0)1656 737349