Dealing with Difficult Team Members Course
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Price: £95 per person |Time: 9:00-12:00 Available: Face-to-Face in Bridgend County or Virtually
Dealing with Difficult Team Members - Course Overview
Whether you are a manager, work as part of a team or work in collaborations with other companies you will almost certainly come across people who can be described as 'difficult'. There are a variety of different difficult people who you may encounter, some may talk constantly which could have a detrimental impact on their performance whilst also effecting other staffs concentration. Other difficult people may undermine your authority by being critical of your work. Difficult people can be recognise by these characteristics:
They do not turn their work in on time
They stick to their views
They refuse to collaborate
They do not listen
They pass on their responsibilities
They can be unpredictable and erratic
These are just some characteristics of people that you may face during your working life, and it is highly unlikely that you can avoid them forever. The aim of this half day Dealing with Difficult People course is to equip you with the skills needed to deal with these individuals. A good start to dealing with a difficult person is asking yourself this questions "why are they behaving in this manner?" Understanding why someone acts in a particular way is often part of the solution. With this we can move on and look at techniques and methods in how to deal with a variety of people in the chain of command.
If situations are not addressed then the problem will only get worse this can have a number of consequences including; irrational behaviour and thinking, an impact on the self-esteem and confidence of staff members, an increase in stress related sickness to name a few.
On this course you will start by asking yourself this questions 'why are they behaving in this manner?' Understanding why someone acts in a particular way is often part of the solution. You will also examine your own actions, 'are you sure that you are not overreacting?' We will help you look at the situation neutrally and search for possible patterns in that persons behaviours, 'did they always act like this?' With this we can move on and look at techniques and methods in how to deal with a variety of people in the chain of command.
Dealing with Difficult Team Members - Course Content
This half-day Dealing with Difficult People training course in Bridgend covers the following topics:
Understanding the situation
Understanding the person's initial reaction
Triggers and impact
Keeping a level head
Techniques and methods to reducing conflict
Maintaining your confidence and self-esteem
The aftermath of confronting a difficult person
Who is this course for?
This course is for anyone who has to deal with conflict at the workplace and for team leaders who need to manage difficult members. This course will also be beneficial for a vast range of job roles, especially for those who work within large teams.
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Encouragement and participation in a relaxed learning atmosphere foster motivation and active engagement, leading to successful training.
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Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set and continue to make improvements.
"I've just been newly appointed to a team leader so this training will be very helpful for my future."
"Really enjoyed this course, have learned a range of techniques that I can now apply. Thanks!"
"Very good course, I have to deal with many different personality types so need to find the right balance of projecting authority and also being approachable."
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If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4.30pm. Or complete the contact form.
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