Our Effective Communication training course in Cardiff has been designed to take into consideration the modern workplace environment and the differing forms of communication.
We understand that in every business there are complex relationships and team dynamics whereby there are potential pitfalls for communication breakdowns. Our course aims to help
you improve your current communication skills as this is the starting point of self-improvement.
Effective Communication with internal/external customers and fellow work colleagues is a vital skill that every organisation looks to deliver. Within the workplace environment
there are occasions when difficult messages have to be delivered; and it is essential that they are not misinterpreted. Indeed in other situations conflict will need to be resolved
efficiently and effectively by yourself.
Effective Communication - Course Content
This Effective Communication training course in Cardiff covers the following topics:
Basics of communication: Understand the basic principles and format of good communication
Understanding and analysing the group dynamics: Learn how to communicate effectively within a group dynamic whereby
you need to get your message across to more than one person
Handling and resolving conflict: Learn how to handle and resolve conflict from the initial 'analysis' phase to a
effective fair resolution
Assertive communication: Get your point across by using assertive communication techniques enabling you to find the
correct balance in your message
Creating positive body language: Learn the art on how to use positive body language to improve your communication skills, learn
the difference between good and bad body language and how it is perceived
Dealing with clashes of opinion: Learn how to analyse and control differences of opinions to come up with a suitable
resolution - essential when dealing with strong personalities
Active listening: Develop and hone your active listening skills; remember that communication is a two way street and
how you listen and analyse a message is imperative to a successful communication
Reinforcement & Constructive criticism: Learn how to use positive reinforcement techniques and how to correctly
give constructive criticism when required
Who is this course for?
This Effective Communication training course in Cardiff is for anyone seeking to improve their communication skills. It is relevant
to a wide range of job roles especially for those who deal face-to-face with internal or external customers.
Feedback plays a pivotal part of our Learning Process, it ensures that we maintain
the standards that we have set and that further improvements can be made. Take a look at our latest feedback from our last course:
"Feel a lot more confident in handling complaints now."
"Eye opening course, didn't realise how non-verbal communication impacts on the message."
"Great course, trainer was very easy to talk to."
"An excellent course, will really help me communicate in the work place."
"Fantastic training, the professional discussions were superb."
Have a Question?
If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4:30pm. Or complete the contact form.
We will work with you to develop the material to ensure it reaches the knowledge and expertise your staff require. We can tailor Effective Communication learning objectives so you get
exactly the right course delivered for you and your organisation.
If several people in your organisation need this Effective Communication course then an in-house programme is likely to be the most effective training option. Our in-house programmes are simple
to arrange and training can be run from your own premises or we will help you select a suitable venue offsite. With all our training courses there are no hidden costs.