Excellent Customer Service Course in Bridgend
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Price: £175 per person Time: 9:00am-2:00pm Available: Face-to-Face in Bridgend County or Virtually
Excellent Customer Service - Course Overview
Our Excelllent Customer Service course is aimed at learners who deal, or intend to deal with customers on a daily basis as part of their job role. Excellent customer service is vital to a variety of workplace environments. We will teach you the techniques that you need in order to achieve consistently exceptional customer service. By achieving these skills, you will not only demonstrate a positive approach but will gain a great reputation for your business. It will also teach you how to achieve this time and time again.
This Excellent Customer Service course in Bridgend looks at the key techniques to help you achieve excellent customer service. Delegates will cover the following learning outcomes:
Increase productivity
Maintain a consistent and pro-active approach to customer service
Build strong relationships with internal and external customers
Excellent Customer Service - Course Content
These fundamental techniques will help staff achieve a consistent standard of service with internal and external customers, and raise personal awareness of their role.
Customer service principles
Serving 'captive' customers
Defining service standards
What signals are you sending to customers?
Customer Focused Communication - These verbal, body language and rapport-building techniques help develop an engaging and personalised approach to customers and demonstrate a deep level of commitment.
Recognising customer preferences and adapting accordingly
Communicating believably and building trust
Voice factors
Advanced language skills
Confidence in body language
Providing Solutions and Adding Value - It's all about doing that little bit extra. Learn ways to delight customers with an above-and-beyond approach that further improves the reputation of the company.
A 'can do' approach
Active listening skills
Questioning techniques
Strategies for adding genuine value
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Encouragement and participation in a relaxed learning atmosphere foster motivation and active engagement, leading to successful training.
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Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.
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Virtual Learning Available
Our courses are all delivered by a live trainer. Checkout our guidance on virtual learning.
Virtual Training
Have a Question?
If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4:30pm. Or complete the contact form.
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