In-House

Assertiveness Skills

Duration: Half or Full Day

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Assertiveness is defined as effectively influencing, listening and negotiating with others. Being assertive is about respecting yourself and others.

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Conflict Management

Duration: Full Day

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Managing and resolving a conflict can be an extremely stressful event for anybody to deal with, it is only human behaviour to avoid conflict.

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Customer Services

Duration: Two Days

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This two day Customer Services Skills course is for those people who work either face-to-face with customers or via the telephone.

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Developing Self-Esteem

Duration: Half Day

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Do you worry about how you appear to others? Do you think the needs of others are more important than your own?

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Effective Communication

Duration: Full Day

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Our one day Effective Communication course has been designed to take into consideration the modern workplace environment and the differing forms of communication.

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Emotional Intelligence

Duration: Half Day

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Emotional Intelligence (EQ) is the latest skill that the world's largest organisations are exploiting to improve the performance of their workforce.

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Emotional Resilience

Duration: Half or Full Day

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Emotional resilience is an essential skill that allows people to deal with pressurising situations at work by giving them the tools to reduce their stress.

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Facilitation Skills

Duration: Full Day

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A facilitator helps groups understand their common objectives, assists them to plan how to achieve these objectives and move through a process together.

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Interview Skills

Duration: Full Day

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Our course employs blended-learning strategies with trainer lead presentations with individual & group exercises, activities and role-play scenarios.

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Mindfulness Meditation

Duration: Half or Full Day

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This Mindfulness Meditation course has been designed for people who are new to, or would like to learn more about the concept of mindfulness.

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Presentation Skills

Duration: Full Day

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The world's very presenters know that a successful presentation is based on delivering a story not a series of stats, graphs and bullet points.

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Stress Management

Duration: Half or Full Day

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This course is to increase your awareness of stress and help you develop skills to deal with the pressure before it reaches a critical point.

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Team Building

Duration: Full Day

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Understanding & mastering the dynamics of the team and team development is crucial for teams to fulfil their potential and realise the benefits.

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Telephone Etiquette

Duration: Full Day

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Whether you deal with sales, marketing, negotiations, complaint handling or services calls we have course content to match your particular circumstance.

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Time Management

Duration: Half Day

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Do you complete all your daily tasks successfully? Discover the methods to improve your time management in the workplace.

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Train the Trainer

Duration: Two Days

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The City & Guilds 7300 - Train the Trainer course is an ideal qualification for those who wish to train others in organisations.

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