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Assertiveness is defined as effectively influencing, listening and negotiating with others. Being assertive is about respecting yourself and others.

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Duration: Half Day

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This course has been designed so that delegates know how to implement a systemic approach to meetings that saves time and money.

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Duration: Full Day

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Managing and resolving a conflict can be an extremely stressful event for anybody to deal with, it is only human behaviour to avoid conflict.

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Duration: Two Days

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This two day Customer Services Skills course is for those people who work either face-to-face with customers or via the telephone.

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Duration: Half Day

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Do you worry about how you appear to others? Do you think the needs of others are more important than your own?

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Duration: Full Day

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Our one day Effective Communication course has been designed to take into consideration the modern workplace environment and the differing forms of communication.

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Duration: Half Day

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Emotional Intelligence (EQ) is the latest skill that the world's largest organisations are exploiting to improve the performance of their workforce.

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Duration: Half or Full Day

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Emotional resilience is an essential skill that allows people to deal with pressurising situations at work by giving them the tools to reduce their stress.

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Duration: Full Day

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A facilitator helps groups understand their common objectives, assists them to plan how to achieve these objectives and move through a process together.

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Duration: Full Day

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The GROW methodology is a well proven and successful personal and professional development approach ideally suited for problem solving and goal achievement.

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Duration: Full Day

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Our course employs blended-learning strategies with trainer lead presentations with individual & group exercises, activities and role-play scenarios.

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Duration: Half Day

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Challenging conversations can be incredibly varied and complex, each situation is unique and has to be approached in that way.

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Duration: Full Day

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Explore the basics of database management in this introductory Access course. Learn how to perform the daily tasks associated with access.

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Duration: Full Day

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Microsoft Excel is a powerful piece of software within the office suite, and this course will show you how to get the most out of it.

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Duration: Full Day

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Our Microsoft PowerPoint courses are suitable for delegates who want to develop a good knowledge and understanding of PowerPoint.

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Duration: Full Day

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This course is for new users of Microsoft Project who want to find out how the software can help them manage their projects.

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Duration: Full Day

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Our Microsoft Word courses are for individuals who are responsible for producing complex documentation as part of their everyday job.

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Duration: Half or Full Day

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This Mindfulness Meditation course has been designed for people who are new to, or would like to learn more about the concept of mindfulness.

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Duration: Half Day

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Minute taking is a vital element of any board or staff meeting. Most employees at sometime or another will be faced with the stressful task of taking minutes.

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Duration: Half Day

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Delegates will learn a range of different note taking methods including mind mapping and 3 columns which are suitable for a range of situations and events.

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Duration: Full Day

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The world's very presenters know that a successful presentation is based on delivering a story not a series of stats, graphs and bullet points.

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Duration: Half Day

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Our Report Writing course will enable delegates to write effective reports which use a clear structure and formatting.

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Duration: Half or Full Day

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This course is to increase your awareness of stress and help you develop skills to deal with the pressure before it reaches a critical point.

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Duration: Half Day

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Do you complete all your daily tasks successfully? Discover the methods to improve your time management in the workplace.

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Duration: Two Days

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Our Train the Trainer course is an ideal for those who wish to train others in organisations.

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