Managing Challenging Conversations Course
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Price: £95 per person |Time: 9:00-12:00 Available: Face-to-Face in Bridgend County or Virtually
Managing Challenging Conversations - Course Overview
Mastering the art of managing challenging conversations is pivotal in today's professional landscape. This course offers a comprehensive exploration into understanding and navigating complex interactions effectively. Participants delve into the intricacies of conflict perception, responses, and the multifaceted dimensions of challenging dialogues.
Our course goes beyond theory by incorporating practical application. Experience real-world application in our course as we examine 3-4 of your common customer scenarios. Through hands-on exercises and simulations, participants will apply learned principles to authentic challenges specific to their roles. This approach ensures direct applicability of acquired skills to real situations, enhancing confidence in managing challenging conversations with your teams or customers.
Explore the nuances of challenging conversations with our comprehensive course. Understand the dynamics and root causes of conflict, honing crucial communication skills to confidently navigate tough interactions. Dive into transactional analysis and ego states for a deeper grasp of interpersonal dynamics. Address breakdowns in communication proactively and explore diverse communication models to enhance your articulation and interpretation abilities. The course culminates in high-impact communication techniques, ensuring not only understanding but also leaving a positive and lasting impression. This training is invaluable for professionals in management roles or those dealing with challenging customers, providing practical insights and tools to handle difficult conversations effectively in both individual and group settings.
Managing Challenging Conversations - Course Content
During this 4 hour Managing Challenging Conversations course delegates will cover the following content:
Understanding a challenging conversation
Understanding the causes of conflict
Communication skills
Transactional analysis and ego states
Breakdown in communication
Communication models
High Impact communication
Who is this course for?
This training course on Managing Challenging Conversations is specifically designed for individuals who need to convey difficult messages to their teams or departments, whether in individual or group settings. It is particularly relevant for those who interact with challenging customers. The course will equip participants with effective communication strategies to handle difficult conversations with both internal teams and external customers, ensuring a constructive and positive outcome in various professional settings.
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Encouragement and participation in a relaxed learning atmosphere foster motivation and active engagement, leading to successful training.
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"I've just been newly appointed to a team leader so this training will be very helpful for my future."
Citizens Advice
"Really enjoyed this course, have learned a range of techniques that I can now apply. Thanks!"
Ombudsman
"Very good course, I have to deal with many different personality types so need to find the right balance of projecting authority and also being approachable."
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Virtual Learning Available
Our courses are all delivered by a live trainer. Checkout our guidance on virtual learning.
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If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4:30pm. Or complete the contact form.
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