Telephone Communication Training Course

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Course Details

Price: £95 per person Time: 9:00-12:00 Available: Face-to-Face in Bridgend County or Virtually

Telephone Communication - Course Overview

Whether you are dealing with existing or brand new customers then this half day course will enable you to make the right impression of your organisation by delivering an effective professional communication service. On this course you will learn about a variety of situations that you may encounter and how to deal with it professionally.

Whether you deal with sales, marketing, negotiations, complaint handling or services calls we have course content to match your particular circumstance. There are a variety of benefits from efficient telephone techniques including making the right impression, increased sales, improved customer satisfaction and effective conference calls saving time. You will also learn how to take down the correct customer contact details which is vital for follow-up conversations and sending out marketing material.

Telephone Communication - Course Dates 2024

Telephone Communication - Course Content

• Making the first impression count

• Barriers to telephone communication

• Active listening skills

• Understanding the customers needs

• Choosing the correct call action

• Gaining accurate customer contact details

• Taking 'difficult' calls

• Personalise calls for customer types

Who is this course for?

This Telephone Communication training course in Bridgend (and Online) is for anyone who deals with the telephone. This may be new staff who require bringing up to speed with their job role or experienced staff who seek to make improvements on their telephone technique and manner.

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Our Approach

Encouragement and participation in a relaxed learning atmosphere foster motivation and active engagement, leading to successful training.

Inhouse Training

Effortlessly upskill your teams with on-site expert training, saving time and promoting a comfortable learning environment.

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Recent Feedback

Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set and continue to make improvements.

"Eye opening course, didn't realise how non-verbal communication impacts on the message. Given me plenty of thought how I need to change."

"Fantastic training, the professional discussions were superb."

"An excellent course, will really help me communicate in the work place."

Virtual Learning Available

Our courses are all delivered by a live trainer. Checkout our guidance on virtual learning.

Virtual Training

Have a Question?

If you have any questions regarding our training courses then please feel free to call us on 01656 737349 from Monday to Friday from 8.30am to 4:30pm. Or complete the contact form.

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Training Brochure 2024

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