All (A-Z) | Communication Skills | ICT | Management | Personal Development | Technical | Wellbeing | Workplace Skills
Assertive Communication
Duration: Half Day
Delivered: Online & Face-to-Face
Our Assertive Communication course in Bridgend will enable individuals to effectively influence, listen and negotiate assertively with others.
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Building Rapport
Duration: Half Day
Delivered: Online & Face-to-Face
Master the art of building trust and connection in this 3-hour course. Perfect for client-facing roles, team leaders and hybrid workers.
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Coaching Skills
Duration: Half Day
Delivered: Online & Face-to-Face
This Coaching Skills course has beens specifically designed to meet the needs of individuals who are in their first coaching role.
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Complaint Handling
Duration: Half Day
Delivered: Online & Face-to-Face
Our Complaints Handling course has been designed for both written and verbal complaint handling, and will cover the investigating of the complaint.
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Conflict Management
Duration: Half Day
Delivered: Online & Face-to-Face
Managing and resolving a conflict can be an extremely stressful event for anybody to deal with, it is only human behaviour to avoid conflict.
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Constructive Feedback
Duration: Half Day
Delivered: Online & Face-to-Face
Learn how to give clear, respectful, and effective feedback in our 3-hour interactive course, ideal for managers, HR, and team leaders.
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Customer Services
Duration: 1 Day
Delivered: Online & Face-to-Face
This one day Customer Services Skills course is for those people who work either face-to-face with customers or via the telephone.
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De-Escalating Verbal Conflict
Duration: Half Day
Delivered: Online & Face-to-Face
Our course is designed to equip participants with the skills and strategies needed to effectively manage verbal conflicts.
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Effective Communication
Duration: Half Day
Delivered: Online & Face-to-Face
Our training course has been designed to take into consideration the modern workplace environment and the differing forms of communication.
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Managing Challenging Conversations
Duration: Half Day
Delivered: Online & Face-to-Face
Challenging conversations can be incredibly varied and complex, each situation is unique and has to be approached in that way.
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Media Skills
Duration: 1 Day
Delivered: Online & Face-to-Face
Our course is designed for those whose role includes speaking to the press and presenting their organisation to the world directly via the media.
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Negotiation Skills
Duration: Half Day
Delivered: Online & Face-to-Face
Everybody has to negotiate, its an essential core skill that when improved can show staggering results depending on your current abilities and experience.
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Presentation Skills
Duration: Half Day
Delivered: Online & Face-to-Face
This course caters for a whole range of abilities from beginners to those who have had experience of delivering successful presentations.
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Public Speaking Skills
Duration: Half Day
Delivered: Online & Face-to-Face
This course caters for a whole range of abilities from beginners to those who have had experience of delivering public speaking commitments.
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Sales Skills
Duration: 1 Day
Delivered: Online & Face-to-Face
Our course provides a 1-day training programme presenting the skills and techniques required by a successful salesperson in a business environment.
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Telephone Communication
Duration: Half Day
Delivered: Online & Face-to-Face
Whether you deal with sales, marketing, negotiations, complaint handling or services calls we have course content to match your particular circumstance.
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