On this half-day Conflict Management training course in Cardiff delegates will learn how to manage and resolve conflict with professionalism and confidence. Delegates will
learn the art of body language by studying non-verbal communication, this will enable them to spot the first signs of possible conflict. They will also look at communication
methods so they can fully understand why communication breaks down. An essential part of this conflict course is to ensure that delegates can implement the conflict resolution
models, we do this through role play scenarios and step-by-step guides. Conflict Management training has wide ranging benefits but most important is safety and well-being of
staff who face these situations. By knowing and using a step-by-step conflict resolution model they will be able handle situations with confidence but also be aware of when
a situation is escalating so they can take the right course of action.
Managing and resolving a conflict can be an extremely stressful event for anybody to deal with, it is only human behaviour to avoid conflict. Managing a possible conflict
is a skill that many staff require, especially if they work in high pressure roles where emotions often run high or deal with complaints face-to-face on a regular basis. Our
half day Conflict Management training course in Cardiff enables people to spot the first instances of conflict and how they can implement open dialogue to try and reduce the
situation from escalating further.
On our half day Conflict Management training course in Cardiff delegates will cover the following topics:
Causes of conflict: Understand the underlying reasons why conflict occurs in the first place.
Non-verbal communication: Learn about microexpressions, body language, personal space rules and para-language.
Verbal communication: Define verbal communication and active listening skills.
Communication breakdown: Learn why communication breaks down in the first place and what you can do to try and de-escalate the situation.
Communication resolution models: Understand the 3 conflict models and which one to implement in any given scenario.
Warning signs and escalation: Identify the warning signs that conflict is brewing and when these signs become potentially dangerous.
When communication doesn't work: After the conflict models have been exhausted learn the next stage in reducing the conflict with definitive action.
Self-defence: Understand the legal arguments of using self-defence. Learn a variety of breaks and holds when faced with aggressive situations.
Who is this course for?
This Conflict Management course is ideal for those who wish to manage and resolve conflict with professionalism and confidence. This training is ideal for those
who deal with verbal conflicts and wish to resolve and neutralise situations. This will also be helpful if you feel being assertive is not enough to handle a
Latest Course Feedback
Feedback plays a pivotal part of our Learning Process, it ensures that we maintain the standards that we have set
and that further improvements can be made. Take a look at our latest feedback from our last Conflict Management training course in Cardiff:
"A very informative and knowledgeable training session."
"A varied course, so plenty of activities, discussions, video and role plays."
"I learned some new insights on how people relate to each and why conflict can be de-escalated."
"The relaxed atmosphere and how the trainer didn't make it feel like a normal teacher-pupil course."
"The role-play scenarios were not compulsory, which I thought was fantastic as some people can feel really anxious
about doing them."
We will work with you to develop the material to ensure it reaches the knowledge and expertise your staff require. We can tailor Conflict Management learning objectives so you get
exactly the right course delivered for you and your organisation.
If several people in your organisation need this Conflict Management course then an in-house programme is likely to be the most effective training option. Our in-house programmes are
simple to arrange and training can be run from your own premises or we will help you select a suitable venue offsite. With all our training courses there are no hidden costs.